Official document · Terms of Service
These Terms and Conditions govern access to and use of the website cocoratours.com.co (hereinafter, "the Site") and the booking of tourism services offered by Cocoratours (hereinafter, "the Agency"). By browsing the Site or booking any service, the user declares that they have read, understood and fully accepted this document.
This document constitutes an adhesion agreement: the Site is offered for acceptance without negotiation. If the user does not agree with any of its clauses, they must refrain from using the Site and contact the Agency before booking.
The relationship between the Agency and the User is that of independent contracting parties. No provision of these terms creates a partnership, agency, employment relationship or representation between the parties.
The Agency owns or holds the rights to the images, text, trademarks, logos, software, and code of the Site. Their reproduction, modification, distribution, or commercial use without the Agency's prior written authorization is prohibited.
Access to the Site is free. Purchasing services may require the User to register and provide accurate information to ensure the security of the transaction. The User is responsible for keeping their login credentials confidential and for all activity carried out with them.
All transactions are subject to validation by the Agency, which will verify:
Bookings are secured with a 50% deposit, and the balance is paid on the day of the activity. Refund and date-change conditions are governed by the Cancellation, Refund, and Rescheduling Policy, which forms part of these terms.
The User warrants that they have the legal capacity to enter into contracts and agrees not to make false or fraudulent bookings. In the Site's communication channels, reviews, or forums, the User shall refrain from:
Law 679 of 2001 The Agency maintains a zero-tolerance policy toward the sexual exploitation and abuse of children and adolescents in tourism. Violation of these rules carries the criminal and administrative penalties established by law.
The Agency warns of risks such as phishing and identity theft. We recommend making transactions only through the official domain cocoratours.com.co, using trusted devices, and keeping your passwords secret. The Agency will never ask for full card details by email or messaging apps.
Law 300 of 1996 As a Tour Operator Agency, Cocoratours is responsible for the proper provision of the contracted services, in accordance with Decree 2438 of 2010. The Agency shall not be liable for force majeure or unforeseeable events beyond its control (extreme weather, road closures, natural disasters, or public order issues). Nature and adventure activities carry inherent risks; the Agency guarantees professional local guides and medical assistance insurance.
The Agency does not guarantee that the Site will operate uninterrupted or error-free, and shall not be liable for indirect damages, lost profits, or errors made by the User. Likewise, it is not responsible for:
The processing of the User's personal data is governed by the Personal Data Processing Policy, in accordance with Law 1581 of 2012 and Decree 1377 of 2013.
These terms are governed by the laws of the Republic of Colombia. The Agency may update them at any time; the applicable version will be the one published on the Site on the date of booking or use. This policy does not diminish the non-waivable consumer rights granted by law.
English
